Avianca Airlines…


patience and perseverance. After three meetings with Avianca, many phone calls we found ourselves again at the Cuenca airport and the Avianca office. the reasons listed that the suitcases are not in our hands:

we left no phone number FALSE

we left the wrong number. False

we didn’t leave an address.  False

They don’t know where the cases are TRUE

We kept insisting. I mean what did we have to lose. No clothes, shampoo, anything. Finally one woman admitted the mistakes, vowed to make it right, kept digging and found out that one of the cases was indeed in the Cuenca airport and that compensation would be given. She found the case, it was red which matched up to Rene and we also found out that Robins was still in GYE and would arrive the next morning and would be delivered to our hostel by eight AM. compensation was handed over in dollars, we exchanged paperwork for a claim to United Airlines and we went out to dinner.

Meanwhile, back at the hostel David is feeling ill. He was up most of the night and in the bathroom. By afternoon he is done with the bathroom but very chilled. an extra blanket is found, soup from the Colombian restaurant around the corner, rice from our dinner, herbal tea and he is feeling better. we will not leave first thing in the morning…we will have to wait for the last suitcase and hope that Dave is back to 100%.

It is Friday night and Calle Larga is hopping with young people, old people, everyone is OUT and about….we are relaxing in the TV room and it feels great.


About aterosin

I'm a retired Orchestra teacher and cellist with a love of traveling. I live in Southern Oregon and use this blog for my travel posts. I'm fascinated with Ecuador and have traveled there several times. I could see myself living there full time. Other travels have taken me to Austria, Germany, China (2x's), Italy, Mexico and soon to Guatemala.

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